Submitting a Support Request

Reach out to our Support team with any questions you may have

As we continue our development of the Supplier Market, we have provided a method to directly communicate with our Supplier Support team.

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Submitting a Request

Navigate and login to the Backoffice:
https://supplier-backoffice.lightspeedapp.com/

Once logged in, you can select the Chat button in the bottom right of the screen on any page of the Backoffice

Chat Button

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Request Types

You will have the option to submit 2 different support request types:

Chat options

Live Chat:
Connect directly with a member of the Support team through Chat. Depending on the service level needed on the request, a followup communication may be created via Email.

*Availability posted below

Leave a Message:
This will generate an email sent to the Support Queue. Initial responses are typically sent out within 24 hours of submission.

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Phone Support

At this time we do not offer Phone Support for the Supplier Backoffice.

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Availability

Support will be available for Live Chat from 9am to 4pm Pacific Time.

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Chat Offline?

If a Support Request is submitted via the "Live Chat" button outside of the "Available Hours" (9-4PST), then an Email Request will be generated, and will fall under the standard 24 hour response time.

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Request Handling

Support Requests related to your Supplier Backoffice Account, Catalog, Orders, or Integration must be submitted through the Backoffice Account. Support inquiries submitted in any other fashion will result in a delay.